Privacy Policy
Introduction
This Privacy Policy explains how Nokail Logistics LLC (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you interact with our website, logistics services, and communication channels. By using our freight and transportation services, you agree to the practices described in this policy.
Information We Collect
We collect information necessary to provide efficient logistics solutions:
Personal Information: Your name, email address, phone number, company name, and shipping/billing addresses.
Shipment & Order Information: Details regarding freight, pickup/delivery locations, cargo specifications, and logistics services you request.
Usage Data: IP address, browser type, device details, and how you interact with our website.
Communication Data: Content of communications (emails, dispatch chats, phone calls).
Consent Data: How and when you provide consent for communication, including SMS and MMS messaging for shipment updates.
How We Use Your Information
Service Fulfillment: To process, manage, and deliver your freight shipments and logistics orders.
Communication: To send shipment status updates, quotes, invoices, and operational alerts (with your consent).
Compliance: To meet FMCSA/DOT legal obligations and protect customer rights.
Service Improvement: To analyze and improve our route planning, website, and customer experience.
Keeping Your Information Secure
We use industry-standard security measures to protect your personal and proprietary data. While no method of transmission over the Internet or electronic storage is ever 100% secure, we continually work to maintain and enhance our security protocols to safeguard your cargo and personal information.
How We Share Your Information
No Mobile Sharing for Marketing: No mobile information (SMS, MMS, phone numbers) will ever be shared with third parties, affiliates, or partners for marketing/promotional purposes.
Trusted Partners: We may share limited data with essential service providers (e.g., factoring companies, partner carriers, payment processors) strictly for the purpose of fulfilling your shipment, under strict confidentiality agreements.
Legal Requirements: If required by law or federal regulation, we may disclose information to authorities.
10DLC Compliance and Consent (SMS/Texting)
Privacy & SMS Disclosure: All web forms clearly state SMS consent terms, carrier messaging rates, and opt-out rights. We use SMS primarily for dispatch updates and quote communications.
Consent Collection:
Website: Opt-in checkbox required when submitting phone numbers on our quote or contact forms.
Verbal: Consent collected during phone conversations regarding active loads.
Inbound SMS: Contact initiated by you regarding a shipment is considered consent to reply.
User Permissions:
Opt-In: Initial SMS regarding a new interaction may require your reply confirmation to opt-in.
Opt-Out: Reply “STOP” to any message to end further SMS/MMS messages.
Help: Reply “HELP” for assistance and contact details.
Message Frequency: Messages vary based on active shipment status (e.g., pickup/delivery notifications). Standard message and data rates may apply.
Cookies & Tracking
We use cookies and similar technologies to improve browsing, track performance, and personalize your experience. You can disable cookies in your browser, though some features (like load tracking portals) may not work correctly.
Advertising and Data Usage
We may use third-party tools to analyze website traffic and improve our services.
How Data is Used: We may collect IP addresses and browsing history to understand how users navigate our site.
Your Choices: You can manage or opt out of personalized tracking via your browser settings.
Consent Protocol: Our website uses a cookie consent system that allows you to accept, reject, or customize your preferences.
Data Security
We use encryption, secure servers, and restricted access to safeguard your data. We adhere to strict data protection standards suitable for the logistics industry.
Your Rights
You may:
Access, update, or delete your personal data.
Opt out of marketing communications.
Withdraw consent for SMS/MMS messaging at any time.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulations. Updates will be posted here with a new “Last Updated” date.
Contact Us
If you have questions about this policy or your data, please contact us:
Nokail Logistics LLC
Address: 7055 Old Katy Rd, Houston, TX 77024
Email: Oliverdispatch11@gmail.com
Phone: +1 201 293 3357